FAQs

What are the shipping times for your products?

We take 24h-48h to process your order then 2 to 3 days to deliver it to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Flanders, Belgium.

Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via email at email address

Some items are missing from my order, what's going on?

Our products are checked and then shipped, but if these arrive you can contact us by email: info@thebiology.be

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@thebiology.be and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located Flanders in Belgium.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address: info@thebiology.be

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, but if only the product has not been used or unpacked from its packaging, you can return or exchange the products purchased free of charge within a time limit. of 14 days. However, we do not make exchanges or refunds if the product(s) concerned are on sale.